Q. How to Order ?
Q. Is it safe to buy online?
Q. What is Paypal?
Q Why do people pay by Paypal?

Q. How can I pay if I order by telephone?
Q. Is there a money-back guarantee?
Q. What are the print postage costs?
Q. How long will it take to receive my prints?
Q. Can I have my order expressed couriered?

Q What if the print I order is out-of-stock?
Q. What if my prints are damaged in transit?
Q. Can I return prints for a refund?
Q. Can I cancel an order already given?

Q. Will the prints look just like they do on the website?
Q. Can you tell me more about the quality of the prints?
Q. Does your prints come with a Certificate of Authenticity?
Q. Do the prints come in sizes other than those displayed?
Q. Can I buy framed prints?

Q. Can I ask for a home consultation?
Q. Can I arrange for art and framing samples to be shown in my business premises?

Q. Do Kerryfineart.com provide Interest-Free Credit?
Q. Can I license a Kerryfineart.com image for use?
Q. Do you offer reductions on bulk buying?

Q. How do I select and purchase a gift certificate?
Q. Can I put a personal message on the certificate?
Q. How are gift certificates redeemed?

Q. Definition of some art terms ?

ABOUT PURCHASING PRINTS

Q. How to Order ?
You can order either Online or by Telephone. If Online once you have chosen your art and added it to your basket you will be taken through our secure payments system via PayPal. If you prefer not to purchase over the internet then please call us during business hours – Mon-Sat 9.30am-6:00 pm GMT, ph. (00353) 64 34240 indicating a Kerryfineart.com query.

Q. Is it safe to buy online?
Yes, you can buy with confidence. We operate through through PayPal which provides a completely secure online payment service where your details will be treated with strictest confidentiality. All transactions are processed directly on www.paypal.com rather than through individual websites meaning that your payment details remain unknown to the seller.

Q. What is Paypal?
PayPal is a secure online payment system used and trusted by over 78 million users worldwide. Visa, Mastercard, American Express and Discover cards are all accepted. Kerryfineart.com is a PayPal Verified Seller. Once your payment is complete, you will be emailed a receipt.

Q Why do people pay by Paypal?
Your financial details aren't shared with the seller, so you can pay online with confidence
It's free for buyers
You can choose to pay by credit card, debit card or direct from your bank
It is not necessary for a buyer to open a Paypal account to complete a purchase.

Q. How can I pay if I order by telephone?
We accept all major credit and debit cards, including American Express. Cards will not be charged until the day of despatch. Backordered items are not charged until they are shipped. Phone Mon-Sat 9.30am-6:00 pm GMT, no. (00353) 64 34240

SATISFACTION GUARANTEED:

Q. Is there a money-back guarantee?
A full refund (excluding postage costs) will be offered if you are not satisfied with your print provided it is returned within 21 days in exactly the same condition as when you received it. All prints are checked by hand before packing in a 3” thick tube to ensure protection.

DELIVERY INFORMATION

Q. What are the print postage costs?
Ireland, UK, Europe 10 euros; Rest of World 15 euros, regardless of the number of prints ordered. Please note: Charges include insurance. Charges do not include local taxes and customs and import duties.

Q. How long will it take to receive my prints?
Orders are usually despatched within 3 working days of receipt. Normal delivery times are 3-5 working days to Ireland and the UK/Europe. International orders are generally received in under 21 days. You will be notified by email if there is a delay and when your parcel is despatched with the order tracking number.

Q. Can I have my order expressed couriered?
Yes, but an extra courier delivery cost will be incurred. Delivery times for UK (1-2 days); Europe (1-2 days); America is (4-5 day); and Rest of world (4-5 days). Prices average 60 euros per order (max. 3 prints per tube). Please contact us via email for exact cost and delivery times.

Q What if the print I order is out-of-stock?
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Q. What if my prints are damaged in transit?
We take care to ensure your prints are protected on their way to you. However, in the case that the prints have been damaged in transit we will replace the prints at no additional cost to you. We simply ask that you contact us within 3 days of receipt of the goods and that you return the damaged images.

Q. Can I return prints for a refund?
Kerryfineart.com offers all our customers a money-back guarantee (excluding postage costs). A full refund will be offered if you are not satisfied with your print provided it is returned within 21 days in exactly the same condition as when you received it. Please contact us by email before returning them so that we can give you a reference number for your refund.

Q. Can I cancel an order already given?
Orders may be cancelled by telephone within 24 hours of submission.

QUALITY AND AUTHENTICITY OF ARTWORK

Q. Will the prints look just like they do on the website?
No, they’ll look better. A giclee print possess a far greater range of subtle hues and graduation of light while a computer monitor can only display a limited number of colours and tones. Please note also that the text on the bottom of each image is only for copyright purposes and will not appear on your actual prints.

Q. Can you tell me more about the quality of the prints?
All prints are printed in the Giclee method. This means that all prints are of conservation standard as stipulated by the Fine Art Trade Guild in the UK. All images are printed on cotton rag fine art paper using pigmented inks thus ensuring archival museum quality.

Q. Does your prints come with a Certificate of Authenticity?
To guarantee your art, Limited Edition prints purchased from Kerryfineart.com come with a certificate of Authenticity. Open Edition prints do not. Many discerning art-lovers follow and acquire the works of a number of our artists. By joining our mailing list you will receive information of forthcoming releases by email.

PRINTS ARE AVAILABLE IN CUSTOM AND ENLARGED SIZES

Q. Do the prints come in sizes other than those displayed?
A. Generally yes. We can offer various sizes up to approx. 24 ins. width by any length depending on the dimensions of the original image. Please e-mail with your request for a quotation.

FRAMED AND MOUNTED PRINTS

Q. Can I buy framed prints?
Framed prints can be purchased but need to be collected from our premises.

HOME AND OFFICE CONSULTATION

Q. Can I ask for a home consultation?
As it can be a challenge to choose art - remembering colours and sizes, as well as texture and content and translating what you see in the gallery into your home - it is sometimes good to be able to see the art you like in your own home before you purchase. We are always pleased to provide home consultations where you can view a selection of your choice in your own home without obligation.

CORPORATE ART

Q. Can I arrange for art and framing samples to be shown in my business premises?
Yes, if you are interested in buying art for your business premises, whether it’s an office, pub, hotel, restaurant or hospital we can help you to create the right images. We can offer you a wide choice of limited edition prints, original art, framed to your requirements and to suit your budget. We can arrange a visit to your premises with a selection of prints and brochures to help you choose. We also provide a reliable and efficient service to interior design professionals.

CREDIT FACILITIES FOR ART

Q. Do Kerryfineart.com provide Interest-Free Credit?
Yes, but only to gallery customers and not to internet buyers as it is not feasible. A deposit of 10% is payable. The cost can then be spread over 6, 10 or 12 months and you can take it home straight away to enjoy. The application takes only a few minutes to complete. All we need is proof of address and ID ( ie. Driving licence or utility bill) and credit/debit card number.

COMMERCIAL USE OF IMAGES

Q. Can I license a Kerryfineart.com image for use?
Yes, but If you are interested in using Kerryfineart.com images in a commercial publication, please contact us by email or phone with details of your project. As the copyright for all images belongs to each individual artist, it is necessary to gain express consent before an image can be used.

Q. Do you offer reductions on bulk buying?
A. Yes. We are delighted to offer a free print of your choice with any order exceeding 500 euro. Corporate companies or individuals who wish to place orders above 2,000 euro should phone for a quotation.

ABOUT ORDERING GIFT CERTIFICATES

Q. How do I select and purchase a gift certificate?
You can buy Kerryfineart.com gift vouchers quickly using PayPal, our payment partner. They arrive to the recipient immediately via email, ideal for last minute gifts. If necessary you can arrange for the voucher to be sent at a later date. The vouchers have no expiry date. There is no fee for this service.

Q. Can I put a personal message on the certificate?
Absolutely. At the checkout you will have the option to enter a message. Simply type the text as you would like it to appear on the gift certificate.

Q. How are gift certificates redeemed?
Each certificate will be sent with a unique transaction number. Once the recipient has selected their image they simply email kerryfineart.com with the image name, transaction ID and shipping address. We will confirm the order before shipping.

DEFINITION OF SOME ART TERMS

Giclee
is a relatively new method of producing high quality usually, limited edition prints and is often used for short print runs. The artist’s original is scanned and converted to a digital format, then printed on to fine art papers utilising specialist printers. The Giclee process is now used by many of the major publishers of fine art and prints using this process are exhibited in museums and art galleries throughout the world.

Limited Edition Prints
High quality Limited Edition prints, such as those reproduced using lithography, silkscreen and giclee printing methods have enabled an artist’s work to be enjoyed by more collectors. All limited edition prints are personally signed and numbered by the artist as a guarantee of the authenticity of the edition.

Certificates of Authenticity
Whilst not essential, many publishers do now provide Certificates of Authenticity as further proof of the edition and quality of the print. Certificates may be signed by the Artist, Publisher or both and should show the title, artist, edition size, and year of printing. The Certificates will also show the print number.

Open Edition Prints
An open edition reproduction print can be produced in any quantity and the image may also be used in other formats. They are unsigned and unnumbered. Open editions tend to cost less than limited editions and are much less likely to increase in value.

Box Canvas Prints
A box canvas is a printed canvas that has been stretched over a deep wooden frame so that the image is around the edge of the frame. Box canvases do not normally have a frame added and can be hung straight onto the wall. Canvas adds an additional depth and texture to the image and offers a modern, high-impact effect.

CUSTOMER SERVICE

Please call us on (00353) 64 34240 indicating a Kerryfineart.com query, hours of business 9.30-6.00pm Mon-Sat GMT. Alternatively you can email us on info@kerryfineart.com

For further information please see our Terms and Conditions.